Privacy Policy

1. Types of Personal Data Collected

We may collect and process the following types of personal information:

A. Identification Information

• Full name
• Date of birth (where required)
• Gender
• Government-issued identification documents (e.g., Aadhaar Card, Passport, Voter ID)

B. Contact Information

• Mobile number
• Email address
• Postal address (if required for invoicing or travel documents)

C. Travel Preferences and Requirements

• Destination choices
• Hotel, food, and transport preferences
• Medical or accessibility needs (if voluntarily disclosed)
• Emergency contact details (if required)

D. Transaction & Booking Details

• Booking reference numbers
• Payment confirmation details (but not bank/UPI passwords)
• Itinerary and package customizations

E. Device and Technical Data (minimal)

• Browser type, device type, IP address (if automatically captured)

We do not collect passwords, card numbers, biometric data, or health records unless absolutely required and with explicit consent.

2. Purpose of Data Collection

We collect and process your personal data for the following lawful purposes:

• To respond to travel queries and prepare package proposals
• To process bookings and confirm travel arrangements
• To coordinate with third-party vendors (hotels, transport operators, guides)
• To comply with identity and verification requirements imposed by hotels or authorities
• To provide itinerary updates, reminders, and alerts
• To offer support or handle post-booking changes
• To respond to legal obligations, audits, or regulatory requests

3. Lawful Basis for Processing

We process your personal data based on the following grounds:

• Your consent (explicit or implied through voluntary disclosure)
• Contractual necessity to fulfil the services requested
• Compliance with legal obligations
• Legitimate interest in improving and managing our services

4. Data Sharing & Disclosure

We only share your personal data where necessary, and always with proper safeguards:

A. Third-Party Service Providers
Your data may be shared with hotels, transport providers, guides, or local agents strictly for the purpose of executing your travel arrangements.

B. Regulatory & Legal Authorities
We may disclose your personal data to comply with lawful requests by government agencies, regulatory bodies, or law enforcement.

C. Professional Advisors
Where necessary, your data may be shared with legal, tax, or compliance advisors subject to confidentiality obligations.

Trine Trip does not sell, rent, trade, or misuse your personal data under any circumstances.

5. Data Storage & Retention

All personal data is stored securely using appropriate technical and administrative safeguards. We retain your data only for as long as necessary to fulfill the purpose for which it was collected, or as required under applicable law.

Typical retention periods:

• Booking-related data: up to 5 years (for audit and legal compliance)
• Communication records: up to 2 years
• ID documents: retained only until service completion unless required for legal retention

Data no longer required is permanently deleted or securely anonymized.

6. Security Measures

We implement reasonable security practices, including:

• Access control and encryption protocols
• Limited access to personal data on a need-to-know basis
• Device and data loss prevention strategies
• Physical safeguards (when applicable)

While we take strong steps to secure your data, no system is entirely immune to breaches. You are encouraged to avoid sharing sensitive details over insecure or public networks.

7. Your Rights Under Indian Law

As a data principal under applicable Indian law, you may:

• Request access to your personal data
• Request correction or updating of inaccurate or outdated data
• Withdraw consent at any time (subject to legal/contractual obligations)
• Request deletion of data no longer necessary (subject to retention laws)

To exercise these rights, please email us at: feedback@trinetrip.com

8. Cross-Border Data Transfers

In the ordinary course, we do not transfer your data outside India. However, should a vendor or digital service provider store or process data internationally, such transfer shall be done in accordance with applicable Indian data protection laws and with contractual safeguards.

9. Cookies and Analytics

Currently, Trine Trip does not use cookies or third-party analytics tools for data tracking on its website. If this changes, we will update this policy and seek consent as required.

10. Children's Privacy

Our services are not directed toward children under the age of 18. We do not knowingly collect personal data from minors without verifiable parental consent. If informed that a minor's data has been collected inadvertently, we will promptly delete such data.

11. Amendments to this Policy

We reserve the right to modify or update this Privacy Policy at any time. Any material changes shall be notified on our website, and continued use of our services shall constitute your acceptance of such revised terms.

12. Contact Us

For any queries, requests, or complaints regarding your personal data or this Privacy Policy, please write to:

Grievance Officer
Ritesh Kukrety
Trine Trip
feedback@trinetrip.com
PLOT NO- 60, VASHISHT PARK, Nangal Raya, South West Delhi, Delhi - 110046

We aim to respond within 15 business days of receiving your written request.